Behind the Scenes: A Business Analyst’s Journey at WorkHub24
Share This Article
WorkHub24 Team | March 25 ,2025 | 3 min read
Meet Radeesh Aponso. He is a Business Analyst at WorkHub24. Radeesh helps businesses switch from slow, manual tasks to smart automation.
Radeesh has hands-on experience in process design, process optimization, and user training. He has played a key role in major automation projects.
He has witnessed the power of automation in business. He streamlined workflows for the Sri Lanka Accreditation Board (SLAB) and improved procurement systems with WorkHub24.
“Automation isn’t just about removing manual tasks—it’s about making work easier, smarter, and more effective. That’s what we achieve at WorkHub24.” – Radeesh Aponso
Radeesh has deep expertise in automation with no-code systems, workflow automation, and user training. He helps organizations transform how they operate, one workflow at a time.
Looking to see how WorkHub24 can make your business run smoother?
Let’s dive into the Q&A!
Q: How different the BA’s role at WorkHub24 compared to other places?
Typical BAs usually study business systems, and they often do document them. Their job stops from there. At WorkHub24 BAs not only gather the requirements but also, they are in charge of providing the solution by automating workflows. BA is fully responsible for providing the end—to-end solution. That’s exciting.
Q: Can you explain what a Business Analyst does in the world of automation?
A Business Analyst in automation bridges the gap between business needs and technical solutions. My role involves understanding how businesses operate, identifying inefficiencies, and designing automated workflows that simplify processes. I work with stakeholders to understand their needs and map out processes. I then use no-code tools to set up solutions and help make the shift to automation easy.
Q: What skills are most important for someone working in process automation and no-code platforms?
Key skills include:
- Business process analysis – Understanding workflows and identifying areas for improvement.
- Problem-solving – Designing automation solutions that address real business challenges.
- No-code platform expertise – Configuring and implementing workflows without coding.
- Communication & stakeholder management – Working closely with clients to understand their needs and get buy-in.
- Training & change management – Helping users adapt to automated systems.
Q: WorkHub24 is a no-code platform. What does that mean for businesses that don’t have IT expertise?
It means businesses don’t need to hire developers to automate their processes. WorkHub24 makes automation easy for everyone, even if you can’t code. Users can easily create and manage workflows. They can use a simple drag-and-drop interface. This cuts down on reliance on IT teams and makes automation cheaper.
Q: How does no-code automation help companies simplify their workflows?
No-code automation lets businesses automate tasks without needing coding skills. This makes everything faster, simpler, and more agile.
Q: What challenges have you seen businesses face when shifting from manual to automated processes? How do you help them overcome those?
Some common challenges include:
- Resistance to change – Employees may be hesitant about automation. We address this with clear communication and training.
- Process complexity – Some workflows require restructuring before automation. We break them down into manageable steps.
- Integration issues – We ensure the new automated system works well with existing tools and databases.
Q: Can you share a project where automation led to a major transformation—possibly even surprising results?
One of the most remarkable transformations I’ve seen was with one of the prominent accreditation bodies in Sri Lanka. The accreditation process was manual before. Because of this, there were often delays, errors, and inefficiencies. With WorkHub24, we brought in automation. This change made their operations smoother. It took care of tasks like document tracking, approval workflows, and compliance checks. What took weeks now takes hours. This change cuts human error and boosts transparency.
What stood out most was how surprised client was by the scale of improvement. They hoped for better efficiency, but they got even more. The speed, accuracy, and control they achieved went beyond what they expected. It also helped them meet international accreditation standards. This made their system more reliable and ready for future growth.
Behind every great automation solution, there’s a team of dedicated experts making it happen. Radeesh Aponso is a Business Analyst at WorkHub24. He helps companies move from slow, manual tasks to quick, automated workflows.
At WorkHub24, we aim to make automation easy, efficient, and scalable for all organizations. You don’t need IT skills to use it. Thanks to team members like Radeesh, we help businesses not only use automation but also succeed with it.
Are you ready to make your business run smarter, not harder?
WorkHub24 is here to help you automate, optimize, and scale with confidence.