Manage the service agreement in one place. Never miss an expiry or a renewal. Keep stake holders involved and get reminders on right time
Accept and manage a variety of service requests from employees. Automatically route to relevant persons based on the type of request. Maintain SLA.
Automate the employee onboarding checklist for IT department with built in approvals. Connect to other departments such as HR for information input or approvals and make the onboarding process smooth.
Hardware or software support tickets (requests) aggregated in one place. Get users to send the request via web form or mobile. Apply SLA.
Discover, assess, address, report, and document incidents. The nature of incidents can vary,
For example, it could be a cyber attack or a site failure. Handle the incident through a process till the service is operationally restored and then necessary public announcements are done regarding the incident.
Optimize, prioritize and service your IT Asset Requests effectively and efficiently. If required the send the requests to multi-step approvals before fulfilling them.
You have many supplier payments to be made which needs proper approvals. Use this to simply this and also keep a track of all the spending approvals you too.
Track, monitor and perfectly execute projects such as, New websites, new software projects, IT infrastructure projects or any other project easily with team collaboration.
Make sure there are no lapses and adhering to policies when employees leave their jobs. Automate the check list, get approvals and send automatic notification to relevant departments, persons of the off-boarding.
Take the next step of incident management. Manage the problem right so that costly incidents will not be reported again. Change the problem management process as per your organization and unlock the problems behind every incident.
There are many ad-hoc tasks functioning at any time in any IT department. Keeping a track of all these is a challenge. Use this workflow process to always stay updated, monitor the progress and complete them on time.
Never miss an expiry and a renewal with a vendor. Keep all the historical information in one place and get reminders well before the expiry of a product or service.
Get rid of non-trackable email, chat or verbal request for system access from employees.
Receive requests in a structured way via a form hosted in intranet, mobile or web, send through multi-step approvals and full fill needs seamlessly and fast.
For an efficient IT Asset Disposal process with multi-step approvals, use the IT Asset Disposal Process.
Maintain an IT Asset Register with required details for your organization. Add/edit asset details easily.
Connect the Asset Register to other processes such as IT Asset Requests to check availability and update the new statuses.
Minimize disruptions to IT services while making changes to critical systems and services. Get the correct approvals, inputs from the relevant stake holders.
Use a proper standardized workflow to reduce incidents and meet regulatory standards.
Create more custom workflows to automate other business processes of your IT Department easily with WorkHub24.
Store your IT assets, vendors & other data in tabular format. This information is accessible through IT Processes.
Modify the standard IT Processes that comes in WorkHub24 to make them adaptable for your IT department.
Any user can create requests using web or mobile app in any workflow app they have access to.
Review every IT process with dashboards and reports. Look for bottlenecks/improvements & continuously optimize.
Flexibility is at the heart of WorkHub24. You don’t need to settle for what we give. Your IT Processes are unique for your organization.
IT Workflow Processes that comes with WorkHub24 can easily be changed and adapted to suit to your organizational processes.
Manual methods such as paper-based forms or documents, request/approval emails, spreadsheets, shared files/folders are signs of departmental inefficiency. They all contribute to the confusion and process delays.
WorkHub24’s IT Process Automaton lets you,
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